Complaints Procedure

Complaints Guidance for Parents and Carers of students at Abingdon Learning Trust 

Working Together 

We understand that raising concerns can be difficult. Our schools are committed to resolving issues early and effectively. Starting with informal steps often leads to quicker solutions and maintains positive relationships. 

Step 1: Informal Concern 
If you have a concern, speak directly with your child’s teacher, tutor, or a school leader. Most issues are resolved quickly through early conversations. 

Step 2: Formal Support 
If unresolved, request a meeting with a senior staff member like the Assistant Head, Deputy Head, or Headteacher. Provide a written summary of your concern and previous steps taken. This often leads to resolution without formal escalation. 

Step 3: Formal Complaint 
If steps 1 and 2 don’t resolve the issue, you may submit a formal complaint to a panel of governors via the Head of Governance, Jane Johnson jjohnson@abingdonlearningtrust.org , who can offer guidance on this stage of the process.  You can also use the complaints@abingdonlearningtrust.org email.

All Complaints follow the Trust’s Complaint Policy 2025 template. The policy can be found here.